Pryme Solution (“Pryme Solution”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, use our services, visit our website or otherwise interact with us.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What Personal Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name;
- Business or organisation name;
- Email address;
- Telephone or mobile number;
- Billing and invoicing information;
- Property or service address;
- Information about your cleaning or property maintenance requirements;
- Information provided when requesting a quote;
- Communications and enquiries you send to us;
- Booking and service information;
- Payment and transaction information;
- Website usage information; and
- Any other information you voluntarily provide to us.
We generally do not need to collect sensitive personal information to provide our services. If sensitive information is provided to us, we will handle it in accordance with applicable privacy laws.
2. How We Collect Personal Information
We may collect personal information directly from you when you:
- Contact us by phone, email or online form;
- Request a quote;
- Book or purchase a service;
- Enter into a service agreement;
- Make an enquiry;
- Subscribe to communications;
- Communicate with our staff; or
- Visit or interact with our website.
We may also receive information from third parties where this is reasonably necessary to provide our services, process payments, manage a property or otherwise conduct our business.
3. Website and Cookies
When you visit our website, certain technical information may be collected automatically.
This may include your IP address, browser type, device information, pages visited, approximate location, referring website and information about how you interact with our website.
We may use cookies, analytics tools and similar technologies to:
- Operate and improve our website;
- Understand website usage;
- Monitor website performance;
- Improve user experience; and
- Support marketing and advertising activities where applicable.
You can adjust your browser settings to refuse or restrict cookies, although this may affect some website functionality.
4. Why We Collect and Use Your Information
We may collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries;
- Preparing quotes and proposals;
- Scheduling and delivering cleaning or maintenance services;
- Managing customer accounts;
- Processing payments and invoices;
- Communicating with customers;
- Providing customer support;
- Managing suppliers and contractors;
- Improving our services and website;
- Sending relevant marketing communications where permitted;
- Maintaining business records;
- Managing security and fraud risks;
- Complying with legal and regulatory obligations; and
- Protecting our rights, property and business.
We will generally only use personal information for purposes reasonably connected with our business activities or for purposes explained to you when the information is collected.
5. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide our services or operate our business.
This may include disclosure to:
- Employees and contractors;
- Cleaning and maintenance personnel;
- Service providers and technology providers;
- Website hosting and IT providers;
- Payment processors;
- Accounting, legal and professional advisers;
- Marketing and communications providers;
- Property managers or authorised representatives where relevant to the service; and
- Government agencies, regulators or law enforcement where required or authorised by law.
We do not sell your personal information.
6. Overseas Disclosure
Some of our technology, hosting, payment, communications, analytics or other service providers may operate or store information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to handle that information in accordance with applicable privacy obligations.
The countries involved may vary depending on the technology and service providers we use.
7. How We Store and Protect Information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the information and circumstances, security measures may include access controls, passwords, secure systems, restricted staff access and appropriate technology safeguards.
No method of storing or transmitting information over the internet can be guaranteed to be completely secure.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain business and financial records, to resolve disputes, or to comply with legal and regulatory obligations.
When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.
9. Access and Correction
You may request access to personal information we hold about you.
You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We may need to verify your identity before providing access to or changing personal information.
10. Privacy Complaints
If you believe we have mishandled your personal information or breached applicable privacy obligations, please contact us first so that we can investigate and respond.
Please provide enough information for us to understand the issue and, where possible, explain what outcome you are seeking.
We will review and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
11. Direct Marketing
We may occasionally send information about our services, promotions or business updates where permitted by law.
You can request to stop receiving marketing communications at any time by using the unsubscribe option provided or contacting us directly.
We will process your request within a reasonable period.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with personal information.
13. Children's Privacy
Our services are primarily directed towards businesses, organisations and property owners or managers.
We do not knowingly seek to collect personal information from children unless it is reasonably necessary for a particular interaction or service.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.
The latest version will be published on our website with the updated date shown at the beginning of the policy.
15. Contact Us
For privacy enquiries, requests for access or correction, or privacy complaints, please contact:
Pryme Solution
Sydney, NSW, Australia